1. Your written agreement comes first
The signed proposal or service agreement should explain deposits, milestones, renewal arrangements, cancellation notice and any refundable amounts before work starts. This page does not introduce a blanket “no refunds” rule or override mandatory consumer rights.
2. Requesting a cancellation
Contact your project representative or info@wavekartdigital.com with the project or invoice reference and the requested end date. Ask for written confirmation of the work status, any scheduled activity and the next steps. Sending a request does not automatically cancel charges controlled by an external provider.
3. Work already performed
Any assessment of amounts payable or refundable depends on the agreed scope, work completed, services supplied, approved commitments and applicable law. The business should provide an explanation of the calculation rather than assuming every deposit is non-refundable.
4. Advertising and third-party charges
Advertising platforms, domain registrars, hosting providers and software vendors have their own billing arrangements. Amounts already spent or committed through those providers are subject to the relevant agreement and legal rights. Cancellation should include clear instructions about stopping future campaigns or renewals.
5. Pausing and handover
If a project is paused or ends, agree what happens to scheduled campaigns, account access, files, licences, backups and client data. Any handover charges or dependencies should follow the written agreement and applicable law.
6. Statutory rights and disputes
Cooling-off, cancellation and refund rights may apply depending on the customer, service and jurisdiction. Nothing here excludes rights that cannot be excluded. If you disagree with a proposed outcome, request a written explanation and raise the matter with the business before considering available external remedies.